WhatsGood – Pre-order App for market shoppers!

whatsgood

 

Clatskanie Farmers Market Shoppers, 

The WhatsGood App is now active for Clatskanie Farmers Market pre-order shopping! Please use this handy step-by-step guide: Buying Local Just Got Easier at CFM to set up a customer shopping account:

Buying Local Just Got Easier at CFM

The shopping “window” each week is Sunday – Thursday, and orders must be placed by 11pm Thursday prior to Saturday Market day. Check back frequently throughout the week as product inventory (especially fresh produce) will be added often!

  • Orders will be distributed at The Hub to customers in a drive-thru format located in the city parking lot located behind Colvin’s off NE Conyers St. (not at CFM at Cope’s Park) starting at 10:00 a.m. until noon. Please follow the directional signs and all instructions, including: please remain in your vehicle, a friendly volunteer will assist you, please be patient, and give clear directions about where you would like your order placed (in the trunk? back seat? handed to you?)
  • Payment for a SNAP (Supplemental Nutrition Assistance Program) transaction: Customer must request that the Market Manager set up their shopping account for a SNAP transaction hold (CFMmarketManager@gmail.com) in advance of their shopping experience online. Please be patient as this could take a few days. The customer will stop by the information booth (starting on June 20th, this will be the first booth in Cope’s Park) to pay in person for their products, then bring their receipt through The Hub drive-thru. Customers wishing to spend more than their SNAP purchase or on SNAP-ineligible products may complete a second order and pre-pay using a credit or debit card.

SNAP eligible items

  • No financial transactions, including SNAP, will occur at The Hub for pre-orders.
  • Extra product will not be available at The Hub. The drive-thru is for pick-up of pre-orders only placed by 11pm on Thursday before Saturday market day.
  • Please note: FDNP checks (Farm Direct Nutrition Program) still need to be redeemed for eligible products in person at the walk-in market only.
  • Customers may also visit the regular walk-in market (begins June 20th) after driving thru The Hub if they wish. Simply park on the street near Cope’s Park or in the main City Park and walk back to the market. Please do not leave your car in the drive-thru parking lot area.
  • Any questions specifically about an order shall be handled between the vendor and customer. Please note: WhatsGood is not operated by the Clatskanie Farmers Market, and for questions related to using the App, please use the “chat” feature for the help desk.
  • Orders not picked up:
    • If the vendor is at Cope’s Park, then the product will be returned to that vendor and the vendor will contact the customer to resolve the issue. WhatsGood does not provide refunds.
    • If a vendor or customer cannot be reached, handling of the product will be at the discretion of the CFM Market Manager.

For questions and help with the WhatsGood app and The Hub, please contact: Sonia Reagan at ClatskanieFM@gmail.com or (503) 880-6263.

050120-Farmers-Market-drive-thruBW

Cartoon from McMinnville Farmers Market… at Clatskanie Farmers Market drive-thru, “The Hub,” a friendly volunteer will bring your pre-paid order right to your car! Orders received by 11pm Thursday may be picked up from 10-noon the following Saturday in the City Lot behind Colvin’s, right off Conyers Street!


Clatskanie Farmers Market Vendors,

Amid the uncertainty – we’re taking quick action in providing all vendors with an alternative sales channel that still allows us to present ourselves as a unified marketplace. With that, we’ve partnered with WhatsGood to launch a pre-order system for our market.

WhatsGood is an online farmer’s market platform that combines online and mobile ordering to provide customers with more convenient access to fresh, healthy, local food from their farmers market – and handmade crafted items, too! Each week, customers will place orders on WhatsGood with vendors to be fulfilled on specific market days. Vendors will prepare pre-ordered items to be picked up by the customer at The Hub, our drive-thru location in the City Parking Lot behind Colvin’s Restaurant.

Vendors set their own product prices, and will keep 90% of their total sales:

  • Vendors agree to pay 5% of sales to WhatsGood: 2% sales fee, 3% credit card fee.
  • In order for CFM staff and volunteers to facilitate the drive-thru pre-order pick-ups at The Hub, vendors also pay a 5% fee to the Market. These fees are automatically deducted from sales totals.

Here at the steps to take:

  • Apply to CFM using the vendor application found on the CFM website: com or directly on Farmspread.
  • Mail $20.00 application fee to CFM Market Manager, PO Box 1501, Clatskanie, 97016.
  • After approval from the Market Manager, register on Farmspread if not already done.
  • Sign up for WhatsGood.com being sure to include vendor and business information, product inventory, and connect your banking account – details below.
  • Each week, update your online vendor product inventory for sales orders that close at 11 p.m. on Thursday before each Market day.

Signing up for WhatsGood is simple and the WhatsGood team is there to help support vendors and customers with any questions or needed assistance. Here are the initial signup steps:

WhatsGood will review your profile before activating for customers to order. Once you’ve finished setting up your account, get in touch with the WhatsGood team so they can review your account – easiest to do this by using the Chat function on the website.

Our online market will be made available for customers starting the week of June 1st, so we are relying on you to complete your profile as soon as possible so you can begin receiving pre-orders for “The Hub” only market days on June 6th and June 13th (Our “Walk-in Market” opens June 20th) and The Hub will continue throughout the market season.

Saturday pre-orders:

  • Each order must be bagged and/or boxed. Clearly mark each order with shopper name, vendor business name, and a list of item(s) in the order as provided by WhatsGood (easily accomplished by printing out the orders and attaching them to the bagged product(s).
  • Orders will be distributed at The Hub to customers in a drive-thru format located in the city parking lot located behind Colvin’s off NE Conyers St. (not at CFM at Cope’s Park) starting at 10:00 a.m. Please follow the directional signs to drop off pre-orders.
  • Drop off bagged/boxed pre-orders from 8:30-9:30 a.m.
  • Vendors also selling in Cope’s Park at the regular walk-in market (begins June 20th) can drop off orders at the CFM Information Booth before 9:30 a.m. and they will be delivered to The Hub by a volunteer. If late arriving, please bring product directly to The Hub.
  • Any questions specifically about an order shall be handled between the vendor and customer. Please note: WhatsGood is not operated by the Clatskanie Farmers Market.
  • Orders not picked up:
    • If vendor is at Cope’s Park, then it will be returned to that vendor. Vendor will contact customer to resolve the issue. WhatsGood does not provide refunds.
    • If vendor or customer cannot be reached, handling of the product will be at the discretion of the CFM Market Manager.

Payments for sales will be directly deposited to vendor’s bank account by Wednesday following Market day. Vendors will be paid 90% of total sales. Fees include: CFM (5%), WhatsGood App (2%) and credit card/bank processing fee (3%).

  • Payment for SNAP (Supplemental Nutrition Assistance Program) transaction: Customer must request that the Market Manager set up their shopping account for a SNAP transaction hold (CFMmarketManager@gmail.com). The customer will stop by the information booth to pay in person for their products, then bring their receipt through The Hub drive-thru. A vendor also selling at the walk-in market in Cope’s Park may be paid for their WhatsGood sale at the end of the market day. All other vendors using the WhatsGood app will be mailed a check for their SNAP sale from CFM by Wednesday following the Saturday sale. *Vendors are responsible to only accept orders with a SNAP payment for SNAP-eligible items.
  • Please note: FDNP (Farm Direct Nutrition Program) checks still need to be redeemed for eligible products in person at the walk-in market only.

For questions and help with the WhatsGood app and The Hub, please contact: Sonia Reagan at ClatskanieFM@gmail.com or (503) 880-6263.